Terms & Conditions

1. PLACING AN ORDER

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

2. INVOICES & ORDER CONFIRMATION

Your order will be processed upon receipt of deposit. You will receive an invoice and / or an order confirmation by email as soon as you have placed an order. If you do not receive this email please contact info@ricabasagoti.com so that we can resend and confirm that your order has been placed successfully.

3. PAYMENT

We only accept payments by Bank Transfer. All bank charges are the responsibility of the payer.

For Custom and Bespoke Rugs :

50% non-refundable deposit will be required to launch the manufacturing process.
50% balance payment before shipping.

For stock carpets 100% upfront payment will be required before shipping

4. PRODUCT SIZE, COLOURS AND FIBRES

Please note all of our products and textiles are handmade and therefore may have minor inconsistencies in colour or weave. Such inconsistencies will not be deemed “faults”. Although ARS colours are used for accuracy, colours can vary slightly to different dye batches. This is an inherent characteristic of all hand-dyed textiles. Edges may also not be straight. Due to variations in computer screens, we cannot guarantee that colours shown on our website are truly representative of our products.

5. ORDER CANCELLATION / RETURNS / REFUNDS

Custom and bespoke orders are non-refundable or returnable unless there is a production fault with the rug. Stock carpets ca Our lead times are between 6 to 26 weeks. However, production times are dependent on the size and quality selected for your order and may vary due to our production schedule.

The manufacturing process will start as soon as we receive a 50% deposit.
In the case of an order cancellation after production has begun the 50% deposit will not be refunded.

 We stand behind every item we sell and we want you to experience total satisfaction with your purchase. If for any reason, you are not completely satisfied with your rug, you may return it within 30 days and we will issue a full refund. In order to return the rug, please use the packaging you received it in and ensure it is re-sealed. 

6. DAMAGED / FAULTY MERCHANDISE

Any faulty merchandise must be reported to Rica Basagoiti within 7 days of receipt. All claims must be requested in writing and require manufacturer approval. Following an investigation, and where appropriate, Rica Basagoiti will provide a like for like replacement free of charge.
Once cut or installed, rugs with defects/damages will not be accepted for return.

7. DELIVERY TIMES & CHARGES

Shipping within the EU is included in our prices. Delivery times will be indicated in the initial quotation. 

Rugs not accepted for delivery within 30 days after notification are subject to storage fees.
Rica Basagoiti is not responsible for delays due to circumstances outside Rica Basagoiti’s control.

8. VAT

The standard rate of VAT (20%) will be charged on all invoices unless a valid EU VAT number is supplied from all EEC countries.
All countries outside of the EEC will not be charged VAT on our invoices as they will be required to pay their own VAT rate and duty on imports.