Privacy Policy

 1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and customers. This policy explains how we will collect, store, and protect your personal information. 

1.2 You will be asked to consent to the use of cookies in accordance with this policy when you first visit our website.

 2. Credit

2.1 This document was created using a modified version of a template from [SEQ Legal](http://www.seqlegal.com).

 3. Collecting personal information

3.1 We may collect, store, and use the following kinds of personal information:  

(a) Information about your computer and use of our website (including IP address, geographic location, browser type and version, operating system, referral source, length of visit, and page views).  

(b) Information you provide when registering or subscribing to our newsletter (name, email address). 

(c) Information relating to purchases, including name, address, telephone number, email address, and payment details.  

(d) Any information you provide through website forms, reviews, or communication with us.  

(e) Your preferences in receiving marketing communications.  

3.2 Before sharing another person’s data with us, you must obtain their consent to share and process their information under this policy.

 4. Using personal information

4.1 We use your personal information for the following legitimate business purposes:  

(a) To administer and manage our website and business operations.  

(b) To fulfil orders and deliver purchased goods.  

(c) To communicate with you regarding your purchases, inquiries, or services.  

(d) To send administrative, service, or marketing communications (where consent has been given). 

(e) To improve our website and customer experience.  

(f) To prevent fraud and ensure website security.

4.2 We do not share your data with third parties for marketing without your explicit consent. You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly at info@ricabasagoiti.com.

4.3 Payments on our website are processed through secure third-party providers such as Stripe, PayPal, and Redsys You can review their privacy policies on their respective websites. We share only the information necessary to process payments and prevent fraud.

4.4 We may also use third-party services like Google Analytics for statistical and performance monitoring. These providers may collect anonymized data in accordance with their privacy policies.

5. Disclosing personal information

5.1 We may share your information with employees, service providers, professional advisers, couriers, or IT support providers, only as necessary to perform our services.  

5.2 We may also disclose your information where required by law or to protect our legal rights.  

5.3 Except as described in this policy, we will not disclose your personal data to third parties.

6. International data transfers

6.1 Your personal information may be transferred outside the European Economic Area if necessary for providing services (e.g., email or cloud hosting).  

6.2 Where we use service providers outside the EEA, we ensure appropriate safeguards are in place, in compliance with the EU GDPR.

7. Retaining personal information

7.1 We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.  

7.2 You may request deletion of your personal data at any time by contacting info@ricabasagoiti.com.

8. Security of personal information

8.1 We take reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorized access.  

8.2 All transactions are protected with encryption and stored securely on password- and firewall-protected servers.  

8.3 You are responsible for keeping your login credentials confidential.

9. Amendments

9.1 This policy may be updated periodically by publishing a new version on our website.  

9.2 You should review this page regularly to ensure you are happy with any changes.  

9.3 We may notify you of material changes by email.

10. Your rights under GDPR

You have the right to: 

(a) Access your personal data.  

(b) Request correction or deletion of your data.  

(c) Object to processing or request data portability.  

(d) Withdraw consent at any time.  

(e) Lodge a complaint with the Agencia Española de Protección de Datos (AEPD) if you believe your rights have been violated.

11. Third-party websites

Our website may include links to external websites. We are not responsible for the privacy practices or content of those websites. 

 12. Cookies

12.1 Our website uses cookies to improve user experience and analyze website traffic.  

12.2 You can manage or delete cookies in your browser settings at any time.  

12.3 For detailed information on the types of cookies we use, please refer to our Cookies Policy.

 13. Contact details 

This website is owned and operated by:  

Suenos Hilados S.L. (trading as Rica Basagoiti)  

Registered in Spain  

Registered office: Gran Via de les Corts Catalanes 538, Barcelona 08011, España  

Email: info@ricabasagoiti.com  

Telephone: +34722751409

If you have any questions or concerns about how we handle your data, please contact us at the above email. You also have the right to file a complaint with the AEPD via [www.aepd.es](https://www.aepd.es).

Last updated: 15 January 2026